[Dialup][Broadband][Talkingdrum][Ghana Telecom]  
DIALUP 4U
  • Windows XP
  • Windows ME
  • Windows 2000
  • Windows NT 4.0
  • Windows 95/98
  • Macintosh
BROADBAND 4U
  • Windows XP
  • Windows ME
  • Windows 2000
  • Windows 95/98
EMAIL
 

 
BROADBAND 4U FAQS
RESIDENTIAL
Is homework getting you down? Can't find that reference book that you need for tomorrow's presentation? You're the reason that Ghana Telecom has introduced Broadband4U. Download all the information you need from the comfort of your home.
BUSINESS
Deadlines? What deadlines? Tear up the contract with your courier! We can carry 10MB sized documents, drawings and photos down our 'pipes' in seconds. Broadband4U is the fastest, most reliable way to get your data where it needs to go. There is no limit on the volume of data you can transmit.
BUSINESS PLUS
Find out more about our Broadband4U Business Plus service. Our fixed pricing structure could mean a huge saving to your business. You can stop worrying about the cost of your employees being online and focus on moving your company to the next level.
SCHOOL
As part of our wider community initiatives, we aim to bring internet connectivity to all schools in the country in answer to a call from the Government. Our new broadband service is the tool to get children clicking and keep them learning.

 

GENERAL

AVAILABILITY

TECHNICAL SUPPORT

GENERAL

Q . What Does ADSL stand for?

A . ADSL stands for A symmetric Digital Subscriber Line (ADSL) is a technology that allows a fixed, high-speed, digital connection via Ghana Telecom's standard analogue phone line network. The installation of ADSL equipment in both the telephone exchange and on your premises converts the copper pairs into a permanent high-speed digital connection to the Internet.

Q . How does ADSL work?

A . ADSL operates over a standard telephone line. The signals are carried by two DSL modems: one at the user end and one in the local exchange. The modems operate outside the range utilized by the voice calls and can offer much higher data rates than existing voice modems.

A 'splitter' (which is a filter), separates the telephony signal from the DSL signal, one at the user end and one at the exchange end. This means that telephone calls can be made at the same time that data is being sent or received. Ultimately ADSL 'squeezes' more capacity out of a phone line without interfering with your normal telephone services.

Q . Is the cost of the phone line included in the subscription for Broadband4U?

A . No, the cost of telephone line is at present not included in the Broadband4U subscription.

Q . I want to apply for Broadband4U but I don’t have a phone line, can I get one?

A . Make a request for the phone line; once you have got the line that is pre-qualified to be able to support the service, you now can apply for Broadband4U.

Q . I want to apply for Broadband4U but I don’t have a phone line, can I get broadband without a traditional phone line?

A . Yes. GT provides wireless broadband in selected areas. Please contact the nearest Care4U Centre to check if you can be served.

Q. In addition to web hosting, does Broadband4U provide web designing too?

A . Not yet, but we are planning toward that.

Q . How does ADSL Differ from leased line as they both give permanent access at fixed cost?

A . ADSL is similar to a leased line in the respect that it gives permanent Internet access at a fixed cost without affecting your telephone line. However it differs in some important respects.

  • A leased line is a symmetric dedicated service (the same upstream & downstream bandwidth) creating a permanent connection between your premises and the Internet through GT.
  • ADSL is a contented service. This means that it is a best effort network and the bandwidth is not guaranteed.
  • A leased line is provided as part of a managed service with guaranteed data rates on the line and is covered by business services with the added support features.

Q . Can I keep the same phone number when using Broadband4U?

A . As the installation of ADSL is designed to have no negative effects on your standard telephone service, most customers should be able to retain their existing telephone number

Q . Will I still need to pay for my phone bill?

A . Yes, ADSL is only provided on a working voice line and the voice call charges are separate from ADSL fixed cost.

Q . What is included in the package?

A . GT supplies the end-to-end service, which includes the ASDL digital modem, the splitter and required connection cables.

Q. Do I get a discount for paying yearly/ ½ yearly quarterly?

A. Currently no. However different plans linked to duration of guaranteed usage are being designed and will be available soon.

AVAILABILITY

Q.Can I get a dedicated bandwidth for my Broadband4U?

A. Not available. However GT has dedicated Internet service products. Please call 100 for further information.

Q. I am a dial up user, can I upgrade to my dial up to Broadband4U?

A. Yes, you can upgrade to enjoy the Broadband4U benefits, among others: faster speed and ability to make voice calls on your line as you are browsing.

Q. Can I use my current modem for the Broadband4U service connection?

A . No, an ordinary Dial-up modem is analogue while Broadband4U uses an ADSL digital modem.

Q . Can I get Broadband4u in my Area?

A . Broadband4U is currently available at the following exchanges:

  • Cantonments
  • Accra North
  • Accra Central
  • Tema A
  • Tema B
  • Dansoman
  • Achimota
  • Madina
  • Baatsonaa
  • Teshie-Nungua
  • Weija
  • Gbawe

Please, check the Broadband4U website www.broadband4u.com.gh or call 100 to find out whether you are in the coverage area or when the service will be available in your area.

GT also provides wireless broadband in selected areas that cannot be served through regular phone lines. Please contact the nearest Care4U Centre to check if you can be served.

Q.How will I know when my ADSL line is connected?

A . A GT customer care official will phone to advise the date that GT installation personnel will enable the line.

Q. Is it possible to upgrade from one package to the other?

A. Yes, this can be done but you can’t run two different packages at the same time on the same line.

Q.Can I switch from one line to the other (i.e. from office to my home)?

A . No, the service is mapped to the line you provided.

Q. I have subscribed with a different ADSL provider; can I use their equipment for the Broadband4U connection?

A . No, to ensure service quality and avoid compatibility issues Broadband4U strongly recommends its own equipment for use.

Q . How long will it take me to get my line up after I have submitted the form?

A . After you apply, a link survey is to be done for line quality. If your line is qualified you will be connected within two (2) weeks.

Note: The line condition and distance from the local exchange are major determinants.

Q . Can I change my username and password?

A . Yes, call us on 100 for the request.

Q. What is my Broadband4U email account format?

A . Here is the format of your Broadband4U email account: name@4u.com.gh. e.g. abena_serwa@4u.com.gh

Q. In case my broadband subscription is suspended, can I get reconnection when I want?

  • Depending on time your link has been disconnected you may have to pay a reconnection fee to get the link back up.

Q. I am not staying permanently in Accra; can I pay for service only for the period of time I am in?

A. Currently No.

Q. Is it only one PC that I can use on my residential Broadband4U link?

A . You may distribute your connection to more than one system but this is at the expense of speed since the more PCs on the link, the less bandwidth for each of one them.

TECHNICAL SUPPORT

Q. I am not able to access the Internet, what is the problem?

A. Verify that the LED status on your DSL modem (Black box) is according to the following:

Power = Green

Ethernet = Green

DSL = Green

Activity = blinks green when you are browsing.

In case any of the above is not true, call us for assistance.

Q. I can go to the Internet but I can’t make telephone calls, what is the problem?

A. Check the cable connection between the splitter (the white box) and your telephone handset.

Q. I can make telephone calls but I am not able to browse, what is the problem?

A . Check the cable between the ADSL modem (black box) and the splitter (white box).

Q. My PC kept rebooting while I am trying to access the Internet, what do I do?

A. Call your PC support technician. Make sure your PC is working properly to enjoy broadband for you to its fullest.

NB

The provision of the service is dependent on the distance of the service location from the exchange. GT Technicians will perform tests to determine whether service can be provided or not.

Currently only our Residential Broadband4U product is supported on the wireless broadband technology.